ADT® Authorized Dealer Serving Columbus & All Of Central Ohio
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service modernizes the practice of providing a neighbor a key to your home. It does away with the necessity of physical keys or access codes and allows you to control who can go in your Columbus home and for what timeframe. Find out more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to watch your pets, collect your mail, or hydrate your plants when you leave home. Typically, you would simply give them a key to your home. There’s a better way to do it now. Thanks to ADT's Trusted Neighbor Feature, you no longer have to fret over doors left unsecure or missing keys. 

What you’ll need is an ADT security system, a Google Nest doorbell, a smart door lock, and the ADT+ app that allows everything to function in unison. Here’s how it works: 

  1. You assign access to a trusted person, like a family member or neighbor, with the ADT+ app.
  2. Then, you configure permissions. You can provide neighbors with timed access, letting them come and go during specific hours, or event-based access. For instance, if a delivery arrives, the system can unlock the door to let your neighbor move it indoors once it verifies them.
  3. Once you’ve programmed access, your Google Nest Doorbell camera employs familiar face detection to verify your neighbor as they proceed toward the door.
  4. Your ADT system will pause the alarm and deactivate the lock when the individual is confirmed as a permitted guest.
  5. You receive real-time alerts as your friend, neighbor, or family member enters and departs. The app also provides a detailed log. 
  6. After the trusted neighbor leaves, your smart door lock secures automatically to protect your home.

You may provide access for any person you would like, such as a dog walker, a repair person, or a partner who comes over when you’re not there. This service is also helpful during urgent situations, especially when you’re not around. To illustrate, if a water sensor triggers, your system can authorize event-driven access so an individual can enter and turn off the water. Setting permissions is simple with the intuitive app. 

Make Your Columbus Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a perfect example of how ADT makes life easier and your Columbus home more versatile and secure. This tool isn’t merely for neighbors and friends, as you’ll enjoy the facial recognition and auto-unlock functionality when you have your hands full of little ones or deliveries. When you're inside, the door automatically secures behind you.

Customize Your ADT Home Security System In Columbus With The Latest Features

Enjoy tools like ADT Trusted Neighbor and Google Nest cameras with a modern home security system in Columbus from Secure24 Alarm Systems. An authorized ADT dealer, we’re thrilled to provide the latest innovations from the leader in home security. Dial (614) 368-9896 today to begin. Our skilled team can answer any questions about the ADT+ app, Google Nest cameras, and how to get everything working seamlessly.

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